DGFT Helpdesk support now available on 24×7 basis

The DGFT issued Trade Notice No. 02/2022-23 dated April 22, 2022 informing that the services of the DGFT Helpdesk will now be available on a 24×7 basis.

In order to facilitate trade and extend more proactive helpdesk support to the exporting community, it is informed that the services of DGFT Helpdesk will now be available on a 24×7 basis.

Stakeholders may use any of the below channels to flag any issues, suggestions or feedback on matters related to DGFT as follows –

i. Call the Helpdesk support on Toll Free numbers 1800-572-1550 or 1800-11-1550

ii. Raise a Helpdesk ticket by navigating to DGFT website ( https://dgft.gov.in ) - Services - DGFT Helpdesk Service. Users may also see their earlier ticket(s) status on real-time basis or search previously filed requests.

iii. Write an email to dgftedi@nic.in

Trade Community may also refer to the Help manuals, FAQs and educational videos for suitable guidance. The same is available on the DGFT Website - Learn - ‘Application Help & FAQs’ for perusal of the trade community.

The Trade Notice can be accessed at - https://content.dgft.gov.in/Website/dgftprod/5bd0c106-27f7-444a-ad27-da795889fcd3/Trade%20Notice%202%20-%2024×7%20DGFT%20Helpdesk%20(1).pdf