Central Board of Indirect Taxes and Customs launches new initiatives to enhance taxpayer services
New Delhi [India], December 17 (ANI): The Central Board of Indirect Taxes and Customs (CBIC) has launched a series of initiatives that aim to improve taxpayer experience and enhance transparency, the Ministry of Finance said in a release on Tuesday.
According to the ministry release, the CBIC has introduced a revised Citizen's Charter, which provides updated timelines and service standards for key taxpayer services. Covering areas such as Drawback, Import and Export of Air Cargo, and innovative platforms like CPGRAMS (Centralized Public Grievance Redress and Monitoring System), the new Charter ensures transparency and accountability in service delivery.
By including suggestions for Ease of Doing Business (EoDB), the Charter is tailored to meet the evolving needs of taxpayers, reinforcing the government's commitment to efficiency and responsiveness.
A new platform, the 'Ease of Doing Business' tab for giving suggestions, has been launched to enable taxpayers to directly contribute to the ease of doing business (EoDB). This initiative, born out of insights from Chintan Shivir 2023, allows individuals and businesses to share suggestions for improving tax procedures and policies.
